Once an order is placed, it cannot be canceled unless the product arrives damaged. A product opening video is required to ensure the item was received in damaged condition and handled properly by the brand.
Exchange Policy
At Newds.Co, we take utmost care in packing and quality-checking every item before dispatch. However, if your product arrives damaged, you may request an exchange under the following conditions:
- You must contact us within 48 hours of receiving your order
- A complete product opening video, starting from the sealed package, is mandatory for any exchange request
- You must also provide clear photos of the damaged product and its outer packaging
The video must:
- Begin with a clear 360° view of the sealed package, showing all sides of the parcel.
- Clearly demonstrate that the package has not been opened, tampered with, or damaged from any side.
- Show the entire unboxing process in one continuous, unedited video.
- Capture the product clearly as it is removed from the packaging.
- Any damages, defects, or missing items must be shown clearly in the same video.
Once we verify the damage, we will arrange a replacement as applicable. No exchanges are allowed except in the case of verified damaged products.
Color Guarantee & Replacement
Stainless Steel Products
All stainless steel products are covered by a 1-Year Color Guarantee from the date of purchase.
Eligible for Exchange/Replacement
Metal color fading or color change of the stainless steel product.
Not Covered Under Warranty
- Normal wear and tear.
- Scratches, dents, breakage, bending, or any physical damage.
- Damage, loosening, loss, or detachment of artificial stones, diamonds, crystals, pearls, or decorative elements.
- Damage caused by perfumes, deodorants, alcohol-based products, cosmetics, chemicals, cleaning agents, or other external substances.
- Any misuse, improper handling, or accidental damage.
Important
- Only metal color fading/change qualifies for an exchange or replacement.
- A complete product opening/unboxing video may be required for verification during the exchange process.
Brass Products
Brass products are not covered under the Color Guarantee or Exchange Policy.
Exchange Procedure
- The customer must send the product back to us for verification within 7-10 days after raising the complaint
- Once the item is received and verified, we will initiate the exchange within 7 working days
Shipping Costs for Exchanges
- If the item is damaged during shipping, we will cover the return shipping cost
- A complete packaging video is mandatory to verify shipping damage
- If the product was received in perfect condition and later damaged by the customer, the customer will be responsible for all shipping costs
Refund Policy
We only provide exchanges — no returns or refunds are accepted under any circumstances. Once an order is placed, it cannot be canceled.
Applicability
This policy applies to all purchases made from Newds.Co, whether through our official website, via Instagram DMs, at flea market events, physical stores, or through any of our partner stores.